Jones Party Magic
Interactive Party Rentals

How does the pricing work?

Most prices quoted are for a one day event. If you desire to use rental items for a longer period please call for long term rates. All charges are for time out, whether used or not..

How and when do I pay?

Payment is due before items are released to a customer. A 25% reservation deposit is required to hold the order, the balance is due upon delivery.

When should I make my reservation?

Early planning ensures product availability. We require a 25% deposit to book a reservation. The reservation fee is your assurance that the items requested will be available on the day you request. Since we will turn other people away to hold your reservation, cancellations will result in forfeiture of your deposit. Please be sure of your plans prior to making reservations.

What about changes in my order?

Additions are welcomed based on availability.

Is there a charge for delivery/pick-up?

Delivery/pick-up are available at an additional fee. Please call our office for charges.

When will my order be picked up?

The delivery and pick up dates will be noted on your reservation contract by our consultants at the time you place your order.

What time of day will the merchandise be delivered/picked-up?

Each of our trucks have many stops during the day. You should request an A.M ( 8 to 11 ) or P.M ( 12 to 5 ) delivery/pick-up if necessary. If an exact time is needed, Please request at time of reservation.

If I purchase concession supplies and I do not use them?

We can return any unopened concession supply for in store credit, but we do not issue refunds.

What if I am not home when the truck delivers/picks up?

If you know you will not be home, please call our office with instructions as to where merchandise is to be left. If you are not home and we have no instructions it will cause a delay and an extra cost to you for rescheduling a delivery.

What type of service can I expect when the truck arrives?

Standard delivery/pick-up charges are door to door drop off. If delivery/pick-up is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, silver, and glassware, please put them items back in provided containers.

Will my rental equipment be set up and taken down?

Set up and break down services are available at an addition charge.

What is my responsibility for merchandise return?

Responsibility for equipment remains with the renter from the time of receipt to time of return. Tables and chairs should be stacked and ready for pick-up . Items not meeting these conditions are subject to additional fees. All china, silver, glassware, etc. should be rinsed food free and repacked in the same containers in which they were received. Linens should be refuse free and dry to prevent staining and mildew. Laundry bags are provided with the linen orders: Please return them in those containers. Mildewed linens returned in plastic bags will be charged to the customer.

What happens if something is broken, damaged or missing?

We do charge for missing, broken, damaged and weather damaged items. Be sure equipment is secured when not in use and protected from weather.

Can I get a damage policy?

Yes, you can get a damage policy. The policy is 12% of the total order and is non-refundable. It only protects damaged or broken items. It does not include missing items. You just need to return the damaged or broken items in a separate container. If the items are not returned they will be considered missing and an additional charge will apply.

What form of payments does Jones Party Magic Inc. accept?

We accept check, cash and credit card. However, There will be a $25.00 fee for each check returned to us for non-payment. ( plus court and magistrate fees if applicable).

Jones Party Magic is based in Northwestern Pennsylvania, and will happily travel to anywhere in Pennsylvania, New Jersey, Maryland, Virginia, Delaware, New York, West Virginia, Ohio, Rhode Island, Georgia, North Carolina, South Carolina, Michigan, Vermont, Maine, and all surrounding areas to help you make your celebration memorable.
License in some states are pending, and not all units are licensed in every state. Please call for details.